Application Support Analyst

at  ASTEK SINGAPORE INNOVATION TECHNOLOGY PTE LTD

• Incident Management: Quickly respond to and resolve CRM and LCD application issues.Document solutions for recurring problems.
• Application Monitoring and Maintenance: Monitor system performance and conduct regular maintenance.Use tools to identify and fix potential issues proactively.
• User Support and Training: Provide technical support and training to users.Create user guides and documentation.
• Configuration and Customization: Assist in configuring and customizing applications.Work with developers on new features and bug fixes.
• Collaboration and Communication: Collaborate with teams to ensure smooth application support.Communicate updates and issue status to stakeholders.
• Documentation and Reporting: Maintain documentation of support procedures and configurations.Generate reports on application performance and support activities.
• Continuous Improvement: Identify and implement process improvements.Stay updated on application support best practices and technologies.
  Compliance and Security: Ensure applications meet compliance and security standards.
  Conduct regular audits and assessments to mitigate risks.

Requirement:

• At least 3 years of hands-on experience in supporting enterprise applications.
• Familiar with languages, such as Angular, React JS, Rest API, JSON, .Net, .Net Core, Bootstrap, MS SharePoint, MS Power Platform, C#, ASP.net, HTML, CSS, and JavaScript. (Any 1of these)
• Proficiency in Database and SQL: MSSQL, TSQL, Stored Procedure, Function, Triggers. (Any 1 of these)
• Experience in Infrastructure: AWS, Windows Server, IIS, Azure ADFS (SSO), SSL Certificate, Control-M.
• Expertise in Tools: Visual Studio, Gitlab or GitHub, Jenkins, Electric Flow, SonarQube, Sonarlint, JIRA, Confluence. (Any 1 of these)