Application Support Analyst

at  CAAT Pension Plan

Our mission is to provide a secure, valuable, and sustainable workplace retirement solutions for Canadians. At CAAT, we live our values of integrity, impact, and teamwork every day.
The Application Support Analyst is integral to the success of the Technology & IT Service Management team, and to CAAT’s guiding mission and growth strategy.
The Application Support Analyst supports IT processes for all users at CAAT Pension Plan, collaborating with CAAT staff, contract staff, and vendors to ensure internal and external end users across all lines of business receive an exceptional service experience.
In this role, you will support applications, the end-user community, and internal IT teams by diagnosing and resolving issues collaboratively, adhering to Service Level Targets, and following established policies for Incident, Change, and Problem management.
A successful candidate will demonstrate expertise in using monitoring tools, troubleshooting deeply, and clearly communicating outcomes. They will bring curiosity, a willingness to learn, and the ability to simplify technical conversations while continually seeking innovative ways to enhance application support.

Please refer the Job description for details