Application Support Analyst

at  CompuStaff

Location: Galway
Application Support Analyst to join a progressive expanding Galway-based Saas Company. Fantastic opportunity to be part of a supportive team where your contributions will make a real impact, and where your career growth is prioritized.
Play a key role in supporting customers and helping them succeed. You will be at the forefront of solving challenges, customizing solutions, and ensuring a seamless user experience.

KNOWLEDGE BASE DEVELOPMENT

• Create and maintain an accessible library of knowledge base articles to empower customers.
• Ensure content is updated regularly to reflect the latest product enhancements.

QUALIFICATIONS

• Experience: 1-2 years in a technical product support or similar role.
• Technical Skills: Familiarity with SaaS platforms, data analytics tools, or software solutions is a plus.
• Communication: Strong verbal and written skills to communicate effectively and empathetically.
• Problem-Solving: Analytical thinker with a proactive and creative approach to challenges.
• Tools: Experience with ticketing systems or project management tools is an advantage.
  Job Types: Full-time, Permanent
  Pay: €40,000.00 per year

Benefits:

• Company events

Schedule:

• Monday to Friday

Ability to commute/relocate:

• The Docks, Galway, CO. Galway: reliably commute or plan to relocate before starting work (required)

Experience:

• Application Support: 1 year (required)
• Product Support: 1 year (required)

Work authorisation:

• Ireland (required)

Work Location: In person
Reference ID: GF00