Application Support Analyst
at Corpay
Peachtree Corners, GA 30092, USA -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 20 Jan, 2025 | Not Specified | 21 Oct, 2024 | 2 year(s) or above | Plus,Communication Skills,Computer Science,Servicenow,Microsoft Word,Information Technology,Sql | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
What We Need
Corpay is currently looking to hire an Application Support Analyst. In this role, you will be the point of contact for internal and external Corpay users. Application Support Analyst is crucial in helping users quickly resolve their application issues (data entry problems, system defects, instruction, etc.) and working with other IT teams as escalation points for system defects.
How We Work
As an Application Support Analyst, you will be expected to work in a remote environment.
Qualifications & Skills
- 2-4 years working in Information Technology
- Bachelor’s degree in Computer Science, Software Engineering, or a related field.
- Ability to manage priorities and deadlines with minimal supervision
- General math skills are required
- Microsoft Word and Excel experience is required
- ITIL Certification a plus
- CAPM or PMP Certification a plus
- ServiceNow experience a plus
- Fuel and credit card industry experience a plus
- SQL experience a plus
- Excellent communication skills are a mus
Responsibilities:
- Troubleshooting all tickets promptly (based on published SLAs) entered via FleetCor ticket system(s)
- Attaining efficient knowledge and know-how using the company’s software and applications.
- Resolving customer issues (instruction, data entry issues, research denials, transactions, unexpected behavior)
- Quick troubleshooting and user communication for all issues in the ticket system
- Setting up users in all proprietary applications
- Escalating tickets to and following up with users to give updates
- On-Call availability required
Qualifications & Skills
- 2-4 years working in Information Technology
- Bachelor’s degree in Computer Science, Software Engineering, or a related field.
- Ability to manage priorities and deadlines with minimal supervision
- General math skills are required
- Microsoft Word and Excel experience is required
- ITIL Certification a plus
- CAPM or PMP Certification a plus
- ServiceNow experience a plus
- Fuel and credit card industry experience a plus
- SQL experience a plus
- Excellent communication skills are a must
REQUIREMENT SUMMARY
Min:2.0Max:4.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
IT, Software Engineering
Graduate
Computer science software engineering or a related field
Proficient
1
Peachtree Corners, GA 30092, USA
