Application Support Analyst

at  Gravitas Recruitment Group

The organization has a significant global market presence both on and off exchange, offering customers a competitive edge through its deep industry knowledge and technology-driven services. This role involves resolving daily issues, managing incidents, and collaborating closely with the infrastructure team, service desk, and wider IT group.
The Application Support team provides technical support for all front office and post-trade applications, including trade capture, market data, settlement, and clearing systems. They handle support requests, incidents, problems, and business continuity activities, ensuring top-quality service delivery to end users and clients. This position requires a dedicated individual who can take ownership of issues and offer both procedural and technical support to various teams and stakeholders.

SKILLS AND EXPERIENCE

• Strong experience gained in a Financial Services background, ideally banking.
• Ability to build strong relationship with Application Development Teams and Business sponsors
• General front to back knowledge of the flow for trading/clearing/operational process in settlement of futures and OTC Energy trades
• Good knowledge of server-side infrastructure and admin tools to include the following systems TT, Stellar, Deltix, ATEO, IBM MQ/Algorithmics & RANTask
• Good working knowledge of Fix Messaging protocol with at least 2 years support experience
• Strong background in Windows, Linux/Unix OS, including SQL & Oracle database architecture
• Good knowledge of market connectivity protocols for key global derivative, commodity, cash and equity markets
• Good experience in exchange and vendor management with a view to project manage exchange/system critical upgrades
• At least 1 years’ experience in technical onboarding of new API’s & systems
• Prior experience in a consultative sales support role, liaising directly with clients in a technical capacity
• Proven ability to show a proactiveness in picking up issues and improving existing processes
• Experience working in a regulated environment and knowledge of the risk and compliance requirements associated with this.

• Provide support for all Trading & Back Office Platforms offered to both internal and external client base
• Support of Business users offering 1st, 2nd and 3rd line support
• Manage vendor system upgrades and implementation
• Manage exchange relationships and project manage mandatory upgrades
• Create and deploy PowerShell scripts providing a range of business functions
• Technical client on-boarding
• New system analysis and implementation
• Exchange reporting & Compliance audits
• High Frequency trading platform knowledge and expertise
• Consultative sales support
• Incident management per ITIL standards
• Process & trading system documentation - produce and regularly maintain to high standard
• Monthly transactional and volume reporting across all systems
• Liaison between technology dept. and business groups to communicate system changes
• Manage client technical requirements within the technology department
• The Company may require you to carry out other duties from time to time