Application Support Analyst - Hybrid

at  Specialty Business Solutions

Company Description
Hybrid Working: 2 Days in 22 Bishopsgate London + 3 days from home.
Verisk Specialty Business Solutions (formerly Sequel Business Solutions) (VSBS) is a division of Verisk. Having started out in 1993, we have established a reputation as a market leader in the provision of software to the global insurance industry. We offer streamlined end-to-end management of all insurance and reinsurance business to brokers, underwriters and intermediaries through the Sequel product suite. Our customers, traditionally Lloyd’s and London Market specialists have expanded to include major players in the North American general insurance market. With offices in London, Malaga and Jersey City, we offer exciting career opportunities in insurance-led technology.
To learn more about VSBS, please visit us at: https://verisksequel.com/.
Job Description
About Us: The Whitespace Platform, launched in August 2019, is a cutting-edge digital platform used by brokers and underwriters in the London market to agree on insurance contract terms, including writing and signing lines and issuing endorsements.
Role Overview: Join our dynamic team of Support Analysts dedicated to providing high-quality support to our growing customer base. This role is primarily based in our Bishopsgate, London office, with the flexibility of part-time remote working.

EXPERIENCE & QUALIFICATIONS:

• Experience with Linux, Python, and other scripting languages.
• Familiarity with MacOS, iOS, Windows, and Microsoft Azure Active Directory.
• Proficiency in data analysis and query languages (SQL, N1QL).
• A degree is preferred but not essential; full training on in-house and industry-specific systems is provided.

SKILLS & ATTRIBUTES:

• Naturally driven to help colleagues and customers.
• Reliable, diligent, enthusiastic, and a self-starter with a passion for exploring data, solving problems, and working with new technologies.
• Eager to learn and progress within our well-regarded Support team, working closely with analysts and developers.

DESIRABLE:

• Experience within a Helpdesk environment, possibly within the Insurance industry.
  Additional Information
  For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.
  At Verisk, you’ll have the chance to use your voice and build a rewarding career that’s as unique as you are, with work flexibility and the support, coaching, and training you need to succeed.
  For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, fourth consecutive year in the UK, Spain, and India, and second consecutive year in Poland. We value learning, caring and results and make inclusivity and diversity a top priority. In addition to our Great Place to Work® Certification, we’ve been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World’s Best Employer and Best Employer for Women, testaments to the value we place on workplace culture.
  We’re 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.

• Deliver reliable, high-quality support for the Whitespace Platform and other applications, accurately logging and tracking issues while communicating with customers via phone, web, email, and occasionally face-to-face.
• Identify opportunities to enhance and improve the Support Team’s processes and systems to facilitate rapid scaling.
• Assist in automating processes to enable customers to resolve queries and issues independently.
• Diagnose and resolve data problems using scripting languages and JSON data.
• Support analysts and developers in maintaining and resolving issues in development and test environments.