Application Support Analyst - Mid-Level - (Hybrid working)

at  Specialty Business Solutions

Company Description
Verisk Specialty Business Solutions (formerly Sequel Business Solutions) (VSBS) is a division of Verisk. Having started out in 1993, we have established a reputation as a market leader in the provision of software to the global insurance industry. We offer streamlined end-to-end management of all insurance and reinsurance business to brokers, underwriters and intermediaries through the Sequel product suite. Our customers, traditionally Lloyd’s and London Market specialists have expanded to include major players in the North American general insurance market. With offices in London, Malaga and Jersey City, we offer exciting career opportunities in insurance-led technology.
To learn more about VSBS, please visit us at: https://verisksequel.com
Job Description

DESIRABLE

• Strong levels of SQL database query writing.
• Experience working in the insurance industry (especially London Market – Underwriting and/or Broking).
• Understanding of SQL Server Management Studio / SQL Server Profiler.
• Proficient with SQL Server Query Analyser.
• Exposure to web technologies – IIS / CSS / XML.
  Additional Information
  For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.
  At Verisk, you’ll have the chance to use your voice and build a rewarding career that’s as unique as you are, with work flexibility and the support, coaching, and training you need to succeed.
  For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, fourth consecutive year in the UK, Spain, and India, and second consecutive year in Poland. We value learning, caring and results and make inclusivity and diversity a top priority. In addition to our Great Place to Work® Certification, we’ve been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World’s Best Employer and Best Employer for Women, testaments to the value we place on workplace culture.
  We’re 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.

Main Responsibilities:

• Have a detailed understanding (including the rationale and benefits) of & be proficient in executing and adhering to department processes.
• Working within a team environment, persons fulfilling this role will be responsible for investigating and resolving application and system issues across multiple products.
• Through IT Service Management tooling to collect information relating to client requirements pertaining to incidents and service requests.
• Escalating/engaging with Technical Support, development and service delivery management teams as required.
• Have a strong knowledge of the business processes and associated products which the company sells to help clients deliver their business processes.
• Developing an understanding of customer’s business and operational environment.
• Enhancing product knowledge and help centre articles to support both business and technical understanding.
• Prioritising issues according to business impact and workload, and escalating within the Business Support team as needed.
• Manage time optimally to ensure contract service level agreements and client expectations are managed and met.
• Attend regular client meetings and engage with key stakeholders in projects and client support teams.
• Be capable of providing basic levels of training as needed internally and externally.
• Visit client offices, and work remotely alongside clients as needed according to demands and any upgrades/periods of increased risk.
• Participate in Service transition, ensuring readiness for projects moving to BAU.
• Ensure that any risks are raised with senior management or via standard process.
• Ensure that client’s data is secure and properly managed.
• Any other duties commensurate to the grade of the role