Application Support Analyst: Mid-Level

at  Jack Henry Associates

At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you’ll join us. We can’t do it without you.
As an Application Analyst for our Synergy platform, you will play a pivotal role in the successful deployment of Synergy software solutions for our clients. You will work closely with our clients, project managers, and technical teams to ensure the seamless integration and operation of the Synergy software within their business processes.
This position will have a salary range of $52,320-$75,433 based on experience and location.

CULTURE OF COMMITMENT

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

EQUAL EMPLOYMENT OPPORTUNITY

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.
No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.
Requests for full corporate job descriptions may be requested through the interview process at any time.

• Collaborating with clients to gather and document requirements for Synergy implementations.
• Configuring the Synergy server and software to meet client-specific needs.
• Providing technical support and troubleshooting issues related to Synergy software, as well as seeing issues through to resolution.
• Analyzing the customer’s existing products/processes to map existing system to the Synergy product.
• Providing software support/guidance by answering questions on function, features and usage of Synergy. Support may be at the customer site or remote.
• Maintaining effective communication with customers as well as Project Management throughout the entire project.