Application Support (Dev)
at Epam Systems
Ciudad de México, CDMX, Mexico -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 31 Jan, 2025 | Not Specified | 02 Nov, 2024 | 2 year(s) or above | Web Technologies,Authentication,Python,Customer Experience Management,Customer Service,Java,Optimization | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
We are seeking a dedicated Application Support (Dev) to join our team and assist in maintaining optimal application function and solving technical issues for our customers.
The ideal candidate will provide exceptional support and maintain high customer satisfaction.
REQUIREMENTS
- 2+ years of experience working in support projects and/or 24x7 environments
- Advanced English level (B2+/C1)
- Proficiency in customer service and customer experience management
- Skilled in clear and effective communication
- Capability to communicate technical content/advice in a structured manner
- Competency in working effectively as part of a global team
- Programming skills in Java or Python
- Familiarity with data query execution and optimization
- Background in APIs
- Knowledge of web technologies including HTTP and Authentication
- Understanding of Linux / Unix - OS environments
Responsibilities:
- Respond, diagnose, resolve and track support queries and community support cases or forum threads
- Maintain response and resolution speed as defined by SLOs
- Keep high customer satisfaction scores and follow quality standards in 90% of cases
- Use existing troubleshooting tools and techniques to establish a root cause for queries and provide a customer-facing root cause assessment
- Perform internal classification queries documenting classes of problems and preventative actions for further retroactive analysis
- Reactively file issue reports to Customer engineers, build documentation and procedures, document desired behavior and/or steps to reproduce, suggest code-level resolutions for complex product bugs, and assist engineers in driving bugs to resolution
- Execute community management tasks as needed by the business
- Take cases involving customer-specific requirements on architectural design and provide solutions limited to a particular product (or a subset of product features)
- Keep up with notification and escalation procedures
- Follow standards for communications with business involving operational issues
REQUIREMENT SUMMARY
Min:2.0Max:7.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
IT
Graduate
Proficient
1
Ciudad de México, CDMX, Mexico
