Application Support Engineer (24X7 Shift)

at  Quess Corp Limited

JOB DESCRIPTION

• Contribute to the support of the RUN N2/N3 team and to the resolution of incidents/problems related to production.
• Contribute to the analysis of incidents by the IT RUN team, and recommend the actions to be implemented depending on the incident reported.
• Contribute to the implementation of developments to resolve the incident.
• Contributing to the unit tests and writing the documentation relating to the changes made before going into production.
• Contribute to the respect of commitments in terms of deadlines and quality of provided work
• Contribute to compliance with standards specific to the activity
• Contribute to the improvement of the indicators of the team in order to improve the quality and the company’s brand
• Contribute to the respect of the development standards chosen by HPS as part of its activity
• Contribute to the definition of the development guidelines for specific maintenance procedures
• Assist the RUN teams in production
• Contribute to the validation of deliverables / procedures for the RUN/PROJECT team during deployment.
• Assist the RUN team with requests for training/technical consultation.
• Provide training for the RUN teams
• Contribute to network improvements and carry out the regression tests

REQUIREMENTS

• Bachelor’s degree in computer science or equivalent studies/ experiences
• Minimum of 3 years of professional experience in Payment domain is mandatory.
• Good skills in development and coding - PL/SQL, C,C++,Java, HTML, Pyton, Oracle Data Base
• Experience with application monitoring tools (e.g., Nagios, Splunk, New Relic).
• Experience of scripting languages (e.g., Python, Bash) for automation tasks.
• Hands-on experience in incident management
• Excellent communication and inter-personal skills to manage functional and technical stakeholders across multiple business units
• Ability to work under high pressure and provide clarity in confusion situations
• Work hours – 6.00am – 3.00pm, 2.00pm – 11.00pm, 10.00pm – 7.00am

Please refer the Job description for details