Application Support Engineer

at  Consilio LLC

Overview:
Consilio offers end-to-end legal services and technology platforms, bringing together world-class expertise, innovations in technology and data, along with robust workflows within eDiscovery. As part of the Application Services team, the Application Support Engineer will support key eDiscovery systems. This role will involve working within a global team to maintain, troubleshoot, and optimize these applications, collaborating closely with Data Operations, Project Management, Database Administration, and IT Infrastructure teams on diverse and challenging issues.

Responsibilities:

• Ensure uptime, scalability, and performance of eDiscovery applications, including custom apps and workflows built on these platforms.
• Provide timely responses and resolutions to incoming help desk tickets independently and in collaboration with fellow team members.
• Escalate tickets and collaborate with Tier 3 support, infrastructure teams, or development teams as needed.
• Assist with regularly scheduled maintenance activities, Disaster Recovery, and smoke testing as needed for other activities.
• Build in-depth support knowledge of the full suite of supported applications and contribute to team knowledge-sharing meetings.
• Develop and utilize your knowledge of T-SQL, PowerShell, JavaScript, Linux, etc., to troubleshoot existing issues and create custom solutions to unique problems.
• Build comprehension and understanding of additional technology functions such as networking, server administration, Active Directory, ant other topics as they relate to application support.

Qualifications:

MINIMUM EDUCATION REQUIREMENTS:

• Bachelor’s degree or equivalent experience.

MINIMUM EXPERIENCE REQUIREMENTS:

• including 2+ years supporting eDiscovery applications
• 3-5 years of general IT Support/Application Support experience.
• Experience supporting applications from both UI and Infrastructure perspectives.
• Intermediate-level knowledge with MS SQL Server and basic T-SQL commands.
• Experience working with a ticketing system or other defined ticketing workflow.
• Experience with command-line Linux
• Strong analytical and problem-solving skills, with the ability to explain complex concepts in a clear and concise manner.
• Quick to learn new applications and thrive in a dynamic environment.

OTHER EXPERIENCE/CERTIFICATIONS:

• Relativity Certified Administrator (RCA) or other Relativity Specialists Certification is a plus.
• MS SQL Server certifications and/or experience writing advanced T-SQL queries
• Familiarity with IIS, networking, file-system concepts, and PowerShell/JavaScript
  Consilio, LLC is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status

• Ensure uptime, scalability, and performance of eDiscovery applications, including custom apps and workflows built on these platforms.
• Provide timely responses and resolutions to incoming help desk tickets independently and in collaboration with fellow team members.
• Escalate tickets and collaborate with Tier 3 support, infrastructure teams, or development teams as needed.
• Assist with regularly scheduled maintenance activities, Disaster Recovery, and smoke testing as needed for other activities.
• Build in-depth support knowledge of the full suite of supported applications and contribute to team knowledge-sharing meetings.
• Develop and utilize your knowledge of T-SQL, PowerShell, JavaScript, Linux, etc., to troubleshoot existing issues and create custom solutions to unique problems.
• Build comprehension and understanding of additional technology functions such as networking, server administration, Active Directory, ant other topics as they relate to application support