Application Support Engineer

at  dmgmedia

APPLICATION SUPPORT ENGINEER

Location: Harmsworth Media Headquarters – 9 Derry Street, Kensington, London, W8 5HY.
Position: Permanent
Competitive Salary + On Call + Excellent Benefits Package

PACKAGE DESCRIPTION

Our benefits package increases the longer you’ve been with us. Here’s some of what to expect:

• 25 days’ holiday (increasing by 1 per year up to a total of 30)
• Upon joining you will be automatically enrolled onto the Pension Plan at the minimum level of 5% employee contribution, 3% Company contribution.
• Life cover under the Pension Plan of up to 3x your basic salary.
• DMGT Discounts (for discounts on online shopping, vouchers and reloadable cards)
• Subsidised canteen
• Onsite gym (Northcliffe House only)
• Onsite nurse and GP clinics (Northcliffe House only)
• Our Employee Assistance Programme
• Discounted dining cards

Plus many other benefits….

JOB INTRODUCTION

DMG Media is the world’s leading provider of online news websites. The websites have over 200 million unique visitors per month and with over 850 editorial and business staff located between offices in London, New York, Sydney and Los Angeles.
We are looking for a talented Application Support Engineer to join our team to help support DMG Media by working closely with Editorial, and Commercial teams to keep the sites updated, in addition to working with other technical teams to ensure the sites remains operational 24x7.
We offer applicants the chance to work in a highly motivated environment with scope of working on new and existing projects that will help broaden their skills and experience by working with a variety of technologies, languages, applications, servers and databases.
We offer a competitive salary and benefits package, which includes a lucrative on-call bonus, pension, life assurance, private healthcare, office/remote work balance.

ESSENTIAL EXPERIENCE

• At least 2 years in an application support capacity
• Scripting/programming language
• Oracle/MySQL

DESIRABLE EXPERIENCE

• Knowledge of Linux/UNIX command-line environments
• Load balancers (Stingray/Brocade)
• Akamai or other CDN knowledge.
• Service Desk (ServiceNow, etc)
• Cloud IaaS – Amazon Web Services, or similar
• Oracle/MySQL
• Google Search Console / Bing Webmaster Tools
• Zabbix
• WordPress CLI

• Promptly responding to user queries via a variety of methods (tickets, E-mail, telephone)
• Investigate and analyse application support incidents through to root cause.
• Co-ordination and escalation of necessary technical teams to resolve incidents and providing updates.
• Working closely with in-house dev ops and development teams, alongside 3rd parties
• Ownership of release and change process
• Create and maintain documentation and diagrams
• Monitor and implement IT security policies
• Participation in the out-of-hours support rota