Application Support Engineer (m/f/d)

at  eGroup

You’ll be working for eGroup Technologies, which is an IT-subsidiary of the ebuero AG. ebuero AG is the leading provider of virtual office services in Europe. We develop and operate a Software-as-a-Service platform to provide tens of thousands of freelancers and small businesses customers across Europe with remote secretarial and new work solutions. Our mission is to give people the space to focus on what they are best at.
We’re looking for an enthusiastic Application Support Engineer (m/f/d) who thrives on solving technical challenges and enjoys the satisfaction of making a real impact on their team.
If you’re passionate about troubleshooting, collaborating closely with experts, and contributing to meaningful solutions, this could be the role for you!

YOUR PROFILE:

We’re looking for someone who brings expertise, enthusiasm, and a collaborative mindset:

• 3+ years of experience in IT
• Basic knowledge of SQL, web technologies, and scripting languages
• Familiarity with ticketing systems and managing support tickets
• Good communication and interpersonal skills
• Experience managing relationships with service providers
• Solution-focused, process-oriented approach to work
• Fluency in English (C1 level or higher) is required

• Provide second-level support for our proprietary SaaS solutions
• Troubleshoot and resolve application issues reported by internal users
• Work closely with development teams to identify and resolve bugs
• Monitor application performance and proactively address potential issues
• Assist with software updates, deployments, and configurations
• Document support processes and maintain records for issue resolution
• Participate in training to stay current with application features and best practices
• Oversee service provider management and escalate issues as neede