APPLICATION SUPPORT ENGINEER (M/F/D)

at  SEFE Marketing Trading

IN SHORT

We are looking for an Application Support Engineer to join our evolving IT function in Manchester. Join our dynamic team and play a crucial role in ensuring the smooth operation of our application landscape. We are looking for a dedicated individual to provide customer focused 1st and 2nd line support, manage incidents, and contribute to the continuous improvement of our systems.

ABOUT US

Securing Energy for Europe – it’s a simple statement, with a bold ambition. SEFE is not just our name, but also encompasses everything that drives us. To accomplish this, we’re taking immediate action to secure gas supply – but also looking forward, to explore our role in the European energy transformation and how we can contribute to a stable and sustainable future.
As an integrated midstream energy company headquartered in Berlin, SEFE Securing Energy for Europe ensures the security of energy supply in Europe and drives the green energy transformation. SEFE is active in trading & portfolio management, sales, transportation, and storage of energy, and has its strongest presence in Germany and the UK. SEFE employs around 1,500 people and supplies over 50,000 customers in various European markets, from small businesses to municipal utilities, regional gas suppliers, industrial companies, power plants and multinational organisations. With a sales volume of around 200 TWh of power and gas, SEFE plays a central role in the stability of the energy supply in Europe. SEFE is owned by the Federal Government of Germany.
Our international teams work across locations in Europe, Asia, and North America. We’re passionate about energy and the important role it can play in shaping a better future.

Your key responsibilities include:

• Application Support:
• Provide 1st and 2nd line application support, managing incidents and escalations through to resolution.
• Communicate effectively with business stakeholders, internal and/or 3rd party support teams.
• Apply problem-solving skills to recreate, debug, identify, and resolve issues.
• Perform root cause analysis of issues to prevent reoccurrence.
• Proactive Support & Maintenance:
• Create, review, and maintain support documentation for deploying and configuring applications.
• Monitor, test, and deploy application updates & patches.
• Develop and demonstrate an understanding of systems within the application landscape.
• Project Support:
• Support internal projects with technical design reviews and environment builds/deployment.

As part of this role, you will be required to form part of the on-call rota to respond to out-of-hours critical incidents.