Application Support Engineer

at  MillTechFX

OVERVIEW

We’re looking for an Application Support Engineer to join our tech team. We are a rapidly growing business, with time critical applications transacting billions worth of Foreign Exchange. As such, we need to deliver top tier application support.
MillTechFX is a high growth UK startup in the FinTech industry. We bring transparency and fairness to Foreign Exchange, the world’s biggest financial market.

WHAT WILL YOU ACTUALLY DO?

You’ll get hands on with a range of different technologies and services. You’ll be come a champion for supportability and excellent service within our business.

Your responsibilities in this role will include:

• Investigation, ownership and resolution of incidents
• Work closely with cross-functional teams to ensure the seamless deployment of solutions
• Build and maintain internal knowledge base to facilitate knowledge transfer across support department
• Internal communication and escalation of incidents

• Ongoing monitoring of application and infrastructure healthActively participate in the innovation and improvement of our support processes and applications

WHAT ATTRIBUTES AND SKILLS ARE WELCOME FOR THIS ROLE?

We equally value each MillTechFX employee and respect all that they have to offer, including their passion, creativity, determination and friendship. Specifically, for this role, we are looking for a:

• A strong foundation in application support with experience in a similar environment
• Experience of working within an ITIL framework (or ITIL like) to investigate and resolve incidents
• Build and maintain internal knowledge base to facilitate knowledge transfer across the support department
• Foster a culture of delivering high levels of customer satisfaction
• Knowledge of Windows Services and Cloud Environments
• Knowledge of SQL and experience in database management
• Knowledge of DevOps deployment practices
• Strong problem-solving skills with the ability to work in a collaborative environment
• A proactive approach to identifying and resolving technical challenges

• Effective time management skills for efficient prioritisationStrong communication skills to convey technical concepts to both technical and non-technical stakeholders

• We are a fast growth FinTech so a growth mindset and the ability to roll up sleeves and respond to changing circumstances with agility will be critical.

Our commitment is to help you flourish in this role, through support with your professional development, opportunities to be involved in key projects, and exposure to challenges that you may not be offered in a larger organisation. We will provide:

• A competitive salary dependent on experience with annual reviews.
• Pension scheme.
• Private medical insurance.
• EV salary-sacrifice scheme.
• Cycle to work scheme.
• Well-being contributions.
• Additional days of leave per year of service.
• Enhanced Maternity.
• Enhanced Paternity.
• Buying annual leave.
• E-Learning Platform access.Training & Development allowance and fully paid study da