Application Support Engineer

at  Sopra Banking Software

Company Description
Sopra Banking Software works with more than 1,500 banks, building societies and specialized finance providers across more than 80 countries worldwide. We help them to develop, deliver and operationalise their digital transformation strategies. Using our suite of digital banking products and services enables these organisations to deliver remarkable financial services to their clients.
Job Description

Reporting to the Application Support Team Leader, the successful applicant will be responsible for:

• Regular contact with the customer (IT and functional teams of the bank), the third parties (operators, hosters,) and the different teams of Sopra Banking (Engineering, developers, technical experts, managers, …).
• With the help of the team, looking for workarounds (correction of customer data, new operating procedures, etc.) in order to restore a normal situation.
• Analyze the source of the problem and propose corrections and improvements in the longer term. For this you have access to computer codes, customer banking data and a history of problems already occurred.
• Completing the procedures at disposal to improve the 1st level resolution.
• Transferring the incidents to the appropriate resources for further support and investigation.

According to your needs and skills, you participate in technical and functional training to improve your knowledge of software and the banking world and to evolve to new functions
Qualifications

We are interested in hearing from you, if you have most of the following attributes:

• Degree or Masters in an Engineering or Computer Science discipline
• 1+ years working experience in a IT role
• Good self-discipline, organisational, verbal and written skills
• Strong analytical/logical problem solving ability
• Strong knowledge of SQL and Oracle Database
• Knowledge and experience in one/all of the following programming languages:
• Cobol, Java or C++
• Experience working with or supporting API’s
• Good understanding of both web based and desktop Client Server architectures
• Demonstrable experience of communicating complex technical issues and solutions to a wide audience and with varying degrees of technical understanding
• Experience in using ITSM and Service Desk management tools
• ITIL/Agile methodology experience is desirable
• Knowledge or experience of testing, defect management and change/release processes
• Experience/capability of working as part of a distributed team

If you do not have all of the above experience or skills we would still like to hear from you.
As part of our hiring process new employees will be required to pass a confidential consumer credit check and DBS check. This is a straight forward credit check for CCJ’s, bankruptcy and a criminal record check, however if you wish to know more about what is or is not acceptable please ask our recruitment team.
Additional Information
Sopra Banking Software are a certified Great Place to Work!
We offer a hybrid working model.

By joining the Sopra Banking Software team you will enjoy a market competitive salary and our excellent rewards and benefits schemes including;

• 25 days holiday with an option to buy up to 5 more,
• 6% employer pension contribution,
• private medical insurance,
• critical illness cover,
• health cash plan,

We take pride in rewarding our colleagues through Summer parties, treat days in the offices, and a social budget for each department.
Salary range for this role is £35,000 - £40,000 per annum
At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.
All of our positions are open to people with disabilities.
At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.
All of our positions are open to people with disabilities

• Regular contact with the customer (IT and functional teams of the bank), the third parties (operators, hosters,) and the different teams of Sopra Banking (Engineering, developers, technical experts, managers, …).
• With the help of the team, looking for workarounds (correction of customer data, new operating procedures, etc.) in order to restore a normal situation.
• Analyze the source of the problem and propose corrections and improvements in the longer term. For this you have access to computer codes, customer banking data and a history of problems already occurred.
• Completing the procedures at disposal to improve the 1st level resolution.
• Transferring the incidents to the appropriate resources for further support and investigation