Application Support Engineer

at  Tunstall UKI

We are recruiting a Business Systems Application Support Sr Analyst to join our Team based in West Yorkshire (Whitley, DN14 0HR). We offer a hybrid working pattern with a mix of office and remote working.

THE IDEAL CANDIDATE:

We’re looking for someone with experience in a L2/L3 support role and a good understanding of other business systems

EXPERIENCE & KEY SKILLS REQUIRED

• Knowledge of supporting the IFS ERP system
• Familiarity and experience in an Application Support or Development Role
• Experience of transfer to operations (service transition) processes on at least one major system
• Ability to write clear, succinct work instructions, technical notes, user instructions, on-line help
• Experience providing support directly to end-users or customers
• Strong listening and verbal communication skills
• Analytical
• English Language skills (additional languages Spanish, German, French useful)
• Good working knowledge of Microsoft productivity tools

ADDITIONAL DESIRABLE BUT NOT ESSENTIAL EXPERIENCE & SKILLS

• Knowledge of supporting one or more of the following business systems software- HCM, web content management and e-commerce, and Collaboration Tools (Microsoft Teams) – perhaps working as part of a Competence Centre
• Understanding of Oracle or SQL server databases
• Understanding of SQL and reporting/visualisation tools for example SAP Crystal, Microsoft Power BI, (SSIS, SSRS also would be useful, though not essential)
• IFS ERP technical architecture and database schema knowledge
• Understanding of application integration technologies (APIs and iPaaS solutions)
• Experience Training end-users

WHAT WILL YOU BE DOING IN THIS ROLE?

This role acts as a subject matter expert to support and maintain the software systems used globally in the business, ensuring services that underpin the business processes are . You will be part of a team whose primary role is to support the IFS ERP system, as well as other systems such as CRM, HR, E-commerce, Collaboration Tools (Intranet, Sharepoint, Microsoft Teams) and more.

YOUR DAY-TO-DAY RESPONSIBILITIES WILL INCLUDE:

• Provide 2nd/3rd line application and database support on multiple business systems
• Work with internal teams, software and other vendors and developers as appropriate to move new business systems and system upgrades into live operation, including completing system validation tasks and all necessary work instructions for live operation and support, and subsequently resolve application/systems/integration issues during live running.
• Work with internal/external infrastructure and database admins/support services to resolve infrastructure issues affecting system usage, including amongst others connectivity, SSO authentication, mobile devices/applications, shop floor data collection/warehouse scanning, printing, browser and GUI versions, anti-virus and virtualisation compatibility, and database issues.
• Conduct root cause analyses / ITIL problem management and liaise with software development/software vendor to assist patching.
• Provide tips/training to end-users and in-country support teams and superusers on software applications in scope, developing knowledgebase material
• Develop work instructions and complete regular operations tasks relating to the systems at regular intervals as needed including at month/year end, and events such as stock-takes - including loading and processing data
• Onboard customers and trading partners to portals and other services.
• Establish and troubleshoot systems integrations using iPaaS tools
• Conduct regular Disaster Recovery tests of systems and services
  A bit about us:
  Tunstall is a market-leading health and care technology provider.
  We’re passionate about ensuring our team reflects the brilliant and unique qualities of the people and communities we support. Our incredible team of more than 3,000 colleagues provides lifesaving and life changing technology and services to millions of people in 18 different countries.
  At Tunstall you’ll find a place where you’re valued and celebrated for being yourself. We empower our people to deliver the very best teamwork, innovation and thought leadership by creating an environment where we champion diversity and inclusion. We demonstrate our commitment to diversity and inclusion at each step. From our open, fair, and transparent recruitment processes, through to the many development and career growth opportunities we provide.