Application Support Engineer
at Valorem Group
Manchester, England, United Kingdom -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 20 Jan, 2025 | GBP 26000 Annual | 20 Oct, 2024 | N/A | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
Responsibilities:
ABOUT THE ROLE
The application support role is responsible for first line application support, reporting into the Support Lead. The role focuses on support for end users using the products, providing first contact resolution where possible. Day to day activity centres around the application support queues, ensuring that issues are resolved in a timely manner.
MAIN DUTIES & RESPONSIBILITIES
- Be the first point of contact for application issues
- Manage the application support queue
- Follow and update application support processes
- Utilise and understand app support and diagnostic tools
- Assist with application support projects
- Work with the product team to escalate issues
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
Software Engineering
Graduate
Proficient
1
Manchester, United Kingdom
