Application Support Executive

at  Recruit Excella

JOB REQUIREMENTS:

• Diploma in IT or a related field.
• Minimum 1 year of experience in a similar role.
• Proficient in SQL commands and networking tools.
• Strong written and spoken English skills, proficiency in Mandarin is a bonus.
• Fast learner with excellent multitasking and time management abilities.
  *Additional allowances for travelling and stand-by duty off hours from home, est RM300-1000.
  Job Types: Full-time, Permanent
  Pay: Up to RM4,300.00 per month

Benefits:

• Professional development

Schedule:

• Monday to Friday

Experience:

• SQL: 1 year (Preferred)

Language:

• Mandarin (Preferred)

• Provide onsite/remote installation of systems for new clients (may require overseas travel).
• Assist users with remote support during scheduled standby shifts.
• Conduct product training and presentations for clients, both onsite and remotely.
• Prepare user guides, customize software documentation, and perform software testing.
• Troubleshoot and resolve Point-of-Sales (POS) and technical issues via remote support.
• Track and resolve customer inquiries through the ticketing system.
• Handle ad hoc tasks assigned by management.