Application Support L3 - US Client

at  PwC

JOB DESCRIPTION & SUMMARY

A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You’ll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.
Our Operations Support team monitors the overall quality of our service. As a part of the team, you’ll be the primary contact for ensuring the quality of our services is maintained while also considering better ways to provide the same service in a more cost efficient manner and keeping customer satisfaction with our services high.
To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Specialist, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Conduct self in a professional manner and take responsibility for work and commitments.
• Flex approach to meet the changing needs of teams and clients.
• Identify and make suggestions for efficiencies and improvements when performing work.
• Take action to stay current with new and evolving technology.
• Use tools, techniques and firm standard methodologies to support research, analysis and problem solving.
• Handle, manipulate and analyse data and information responsibly.
• Communicate with empathy and adapt communication style to meet the needs of the situation and audience.
• Manage expectations of stakeholders effectively.
• Embrace different points of view and welcome opposing and conflicting ideas.
• Uphold the firm’s code of ethics and business conduct.

REQUIRED SKILLS

• Minimum Degree Required (BQ)

Bachelor Degree

• Additional Educational Requirements (BQ)

IT Studies

• Minimum Year(s) of Experience (BQ)

4 year(s)

• Required Knowledge/Skills (BQ)

Oral and written proficiency in English require

PREFERRED SKILLS

• Demonstrates some abilities and/or a proven record of success with identifying and addressing client needs:
• 5 years of progressive experience in systems infrastructure using Azure Portal and Azure DevOps with hands-on approach;
• Experience in application support;
• Experience with Docker or Kubernetes;
• SQL basic knowledge;
• Advanced English; and,
• Preferred knowledge in Scripting (Powershell or Bashk).

GENERAL REQUIREMENTS

• Understand the importance of have a correct information management
• Knowledge of Information Security and Data Protection
• Correct Information Security Management

OPTIONAL SKILLS

Desired Languages (If blank, desired languages not specified)

TRAVEL REQUIREMENTS

Not Specified

SCOPE OF THE ROLE:

The Operations Engineer will be providing application
support, performing troubleshooting, and escalating all
incidents that could not be resolved to the L4 team.

As a Specialist, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Conduct self in a professional manner and take responsibility for work and commitments.
• Flex approach to meet the changing needs of teams and clients.
• Identify and make suggestions for efficiencies and improvements when performing work.
• Take action to stay current with new and evolving technology.
• Use tools, techniques and firm standard methodologies to support research, analysis and problem solving.
• Handle, manipulate and analyse data and information responsibly.
• Communicate with empathy and adapt communication style to meet the needs of the situation and audience.
• Manage expectations of stakeholders effectively.
• Embrace different points of view and welcome opposing and conflicting ideas.
• Uphold the firm’s code of ethics and business conduct