Application Support Lead

at  Bristol City Council

FULL TIME, PERMANENT

Bristol City Council is seeking an experienced and dedicated Application Support Lead to join our team and oversee the application support of the core case management & finance systems used within our Adults, Childrens and Education departments.
Are you ambitious and enjoy working in a fast-paced, rapidly changing environment?
You will not only lead and inspire the team but also be responsible for guiding team members towards achieving key objectives while fostering a collaborative and high-performing environment.
You must be well organised, have excellent communication & negotiation skills, with the ability to convey technical information to non-technical stake holders.

Your main responsibilities will include:

• Manage the Social Care & Education Application support team, providing leadership, guidance to ensure the team delivers high quality support and deliver exceptional customer service to our internal stakeholders.
• Lead and manage upgrades and new technology implementations taking opportunities to speed up deployment and process efficiency.
• Ensure that all requests for application support are dealt with according to agreed framework and procedures, recommending and implementing support team improvements where necessary.
• Act as a primary liaison with our system software provider, overseeing and planning system upgrades & testing, managing the supplier relationship, and escalating issues as necessary to ensure the performance and reliability of the case management & finance system.
• Provide expert advice and collaborate with senior stakeholders in the Adults, Children & Education departments, engaging in discussions to understand their needs, agreeing on priority work items, and ensuring alignment between business requirements & application and support activities.

• Manage the Social Care & Education Application support team, providing leadership, guidance to ensure the team delivers high quality support and deliver exceptional customer service to our internal stakeholders.
• Lead and manage upgrades and new technology implementations taking opportunities to speed up deployment and process efficiency.
• Ensure that all requests for application support are dealt with according to agreed framework and procedures, recommending and implementing support team improvements where necessary.
• Act as a primary liaison with our system software provider, overseeing and planning system upgrades & testing, managing the supplier relationship, and escalating issues as necessary to ensure the performance and reliability of the case management & finance system.
• Provide expert advice and collaborate with senior stakeholders in the Adults, Children & Education departments, engaging in discussions to understand their needs, agreeing on priority work items, and ensuring alignment between business requirements & application and support activities