Application Support Officer

at  Bristol City Council

WHAT WILL YOU BE DOING?

You will provide application support and administration for a variety of business line applications utilised by a large service area that administers Council Tax, Non-Domestic Rates, Business Improvement Districts (BIDS), Housing Benefit and Council Tax Reduction. Knowledge of the specific applications utilised is welcome but not necessary, however you should have an understanding of one of the business areas mentioned above. The team is the bridge between the business, the IT technical teams and the suppliers.
The role is varied and includes some complex routine activities. These activities include scheduling and processing of Revenues and Benefits batch work for recovery, Housing Benefit Subsidy/Payments, and operational teams’ workflow as well as maintenance of automated data processing amongst other tasks. The team receives a number of upgrades to existing software each year. The role includes co-ordinating/undertaking release upgrade testing including bug fixes, new and existing functionality.
You will be working in a supportive team where teamwork is an important part of the role as is attention to detail and stakeholder/customer communication. The team are continually improving the applications we support making them more efficient by reducing manual intervention. You will be involved in such improvements.
You will be pivotal to our annual billing processing taking place between February and March, leading on specific areas such as Council Tax (211,000 residential properties), Non-Domestic Rates (17,000 businesses) billing and roll over, Housing Benefit/Council Tax Schemes and Reduction as well as Business Improvement District schemes billing and roll over taking place annually between September and November.
Please note some out of hours working (weekends) throughout the year is required for the posts.

THE ROLE IS ALSO SUBJECT TO A BASIC DBS CHECK.

Further details of the essential criteria, accountabilities and responsibilities of the role can be found in the person specification and job description.