Application support specialist

at  Arvato

YOUR PROFILE

• Bachelor’s Degree in Information Technology or a related field
• At least 3 years of experience in digital product initiatives, web, and mobile application development
• Understanding of A/B testing methodologies
• Solid understanding of the Software Development Life Cycle
• Ability to engage with technical teams on highly complex projects
• Ability to define and communicate solutions (both functional and technical) and break them down into tactical deliverables
• Proven execution of IT/Digital media projects
• Foundational understanding of Lean/Agile methodologies
• Technical aptitude to understand how evolving features affect user and advertiser experience
• Experience in the field of integrated systems and system integration projects
• Able to work autonomously, while still functioning in a team environment

ABOUT US

Since 1997, RTL Hungary has dominated the Hungarian media market with a portfolio of 12 linear channels (RTL, RTL KETTŐ, RTL HÁROM, RTL Gold, RTL Otthon, Cool, Film+, Sorozat+, Kölyökklub, Sorozatklub, Moziklub, Muzsika Tv), now a video news portal, in the future an online magazine (RTL.hu), and non-linear services (RTL+, RTL+ Active, RTL+ Light). As a growing company seeking new ways and operating models, we believe it is critical that our colleagues are open to new ideas and adapt to the challenges of a changing media environment.
RTL Hungary is a subsidiary of the RTL Group, headquartered in Luxembourg. It has linear TV channels, radio stations, video streaming services, content production, and digital content services in Europe. RTL Group is a subsidiary of the international media conglomerate Bertelsmann.

• Application Support:
• Provide technical support for streaming applications
• Ensure the continuous operation and availability of streaming platforms
• Troubleshoot and resolve issues related to streaming applications in a timely manner
• Work closely with product coordinators to understand user requirements, translate them into technical specifications, and communicate these to the development team
• Conduct system analysis to identify any potential issues or improvements
• Vendor Management:
• Collaborate with external vendors to manage the delivery and support of streaming applications. to ensure they understand and can deliver on the technical specifications
• Monitor vendor performance and ensure compliance with service level agreements
• Coordinate with vendors on upgrades, patches, and new releases
• Occasionally participate in evaluating and selecting new vendors based on their ability to meet technical, performance and security requirements
• Process Improvement:
• Document and improve support processes for streaming applications
• Implement best practices and standard operating procedures
• Conduct regular reviews and updates of support documentation
• Collaboration:
• Work closely with business, understanding the business needs and making sure the technical solution from the vendor will be fulfilling the needs
• Work closely with vendor and technical teams to understand requirements and provide solutions, or improvements – validate their proposals from technical point of view
• Communicate effectively with stakeholders to meet their needs
• Participate in supporting digital product initiatives
• Technical Expertise:
• Maintain a solid understanding of streaming technologies and products
• Stay updated with the latest trends and advancements in video streaming
• Apply knowledge of the Software Development Life Cycle (SDLC) in support activities