Application Support Specialist
at Branchspace
Kraków, małopolskie, Poland -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 24 Dec, 2024 | Not Specified | 27 Sep, 2024 | N/A | Ticketing Systems,Information Technology,Interpersonal Skills,Aws,Computer Science | No | No |
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Description:
We are looking for an ambitious Application Support Specialist to join our engineering & support team. This is a full-time role based at our growing office in Krakow, Poland.
What the role involves:
- Handle incoming support tickets and emails promptly and professionally.
- Triage incoming support requests, ensuring that they are properly classified and prioritized.
- Perform initial investigation and troubleshooting to identify the root cause of issues.
- Collaborate with cross-functional teams to escalate and resolve complex technical problems.
- Communicate effectively with cross-functional teams to gather additional information and provide status updates.
- Maintain detailed records of support interactions and resolutions.
- Participate in regular team meetings to discuss ongoing issues, share knowledge, and contribute to continuous improvement efforts.
- Stay up-to-date with industry trends and emerging technologies to enhance technical knowledge.
EXPERIENCE REQUIRED:
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and collaboratively within a team.
- Experience with ticketing systems and support software is a plus.
- Knowledge/experience with cloud-hosting environments e.g. AWS is a plus
We are looking for an ambitious Application Support Specialist to join our engineering & support team. This is a full-time role based at our growing office in Krakow, Poland.
How To Apply:
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Responsibilities:
- Handle incoming support tickets and emails promptly and professionally.
- Triage incoming support requests, ensuring that they are properly classified and prioritized.
- Perform initial investigation and troubleshooting to identify the root cause of issues.
- Collaborate with cross-functional teams to escalate and resolve complex technical problems.
- Communicate effectively with cross-functional teams to gather additional information and provide status updates.
- Maintain detailed records of support interactions and resolutions.
- Participate in regular team meetings to discuss ongoing issues, share knowledge, and contribute to continuous improvement efforts.
- Stay up-to-date with industry trends and emerging technologies to enhance technical knowledge
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
IT
Graduate
Computer science information technology or a related field (or equivalent work experience
Proficient
1
Kraków, małopolskie, Poland