Application Support Technician

at  Blue Mountain Resort

WHAT WE ARE LOOKING FOR: We are seeking a punctual, detail-oriented individual who thrives in a fast-paced environment and is excited for an opportunity to provide a guest with an experience that is beyond their expectations and creates a guest for life. The ideal candidate will provide technical support and troubleshooting for various hardware and software applications, ensuring optimal performance and user satisfaction. You will act as a liaison between users and technical teams, resolving issues and implementing solutions.

REQUIREMENTS:

• 3 years of experience in application support or a related technical support role preferred.
• Proficiency in deploying, maintaining and troubleshooting computer hardware and software applications, understanding of Active Directory, DNS, DHCP, Office365, and familiarity with databases and programming languages is a plus.
• Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Excellent analytical and problem-solving abilities with a keen attention to detail.
• Commitment to providing exceptional customer service and user support.
• This position requires occasional after-hours and/or weekend support as needed. Flexibility and adaptability in a fast-paced environment are essential.

WHAT YOU CAN EXPECT:

• Provide first-line support for application-related issues via phone, email, and ticketing systems. Diagnose and resolve problems in a timely manner.
• Analyze and troubleshoot application errors, system malfunctions, and connectivity issues. Utilize diagnostic tools to identify root causes.
• Assist in training users on software functionalities and best practices, enhancing their overall experience and productivity.
• Maintain comprehensive documentation of support procedures, FAQs, and known issues. Update user manuals and guides as necessary.
• Work closely with BMR IT team and vendors to escalate issues and collaborate on software updates and enhancements.
• Monitor application performance and user feedback to identify potential areas for improvement. Suggest enhancements to optimize application functionality.
• Assist in testing new software releases, updates, and patches to ensure compatibility and functionality before deployment.
• Generate and analyze reports on support metrics and user satisfaction to identify trends and areas for improvement.
  WHAT WE CAN OFFER YOU: We offer the opportunity to join a growing company with over 40 years in the hospitality industry and be a part of setting a new standard of excellence in guest satisfaction. We understand the importance of both personal and professional growth and support our team members in achieving their goals. Team members enjoy benefits including a free season pass and activities around the resort, discounts on food and merchandise, and special team celebrations in an environment that gives you the opportunity to play where you work!
  WHY IT’S SO GREAT TO WORK FOR BLUE MOUNTAIN RESORT: Blue Mountain Resort offers an environment that encourages personal and professional growth, collaboration, safety, and fun. We are committed to fostering a rich learning environment based on individual talents and goals. Together we strive to cultivate a community based on trust and respect.
  This job description is a general outline of the responsibilities and duties. Additionally, it is not limited to these specifications and is subject to revision by Blue Mountain Resort at any time.
  Job offers are contingent upon successful completion of a drug screen, background investigation, and compliance with the U.S. Government Form I-9, Employment Eligibility Verification.
  Blue Mountain Resort is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other status protected by applicable law.

Please refer the Job description for details