Application Support Technician

at  INNOVATE Skillsource

We are recruiting on behalf of our client, a leading telecommunications support company based in Dublin. We are seeking a highly skilled Application Support Technician to join their dynamic team. The successful candidate will provide expert-level application support to end-users, ensuring the seamless operation of business-critical applications.

SKILL SET:

• Strong SQL Knowledge: Proficiency in SQL querying, with the ability to write, analyse, and optimise complex queries.
• Database Frameworks: In-depth understanding of various database frameworks, including relational databases such as MySQL, PostgreSQL, or SQL Server.
• Application Support Experience: At least 3-5 years of experience in application support or a related field. Experience with Infor and ITIL frameworks would be beneficial.
• Technical Troubleshooting: Excellent problem-solving skills, with the ability to diagnose and resolve technical issues efficiently.
• Communication Skills: Strong verbal and written communication skills, with the ability to convey technical information to non-technical users.
• Customer Service: A customer-focused attitude, with a commitment to providing high-quality support.
  If you are a dedicated professional with a passion for application support and meet the above criteria, we would love to hear from you.
  Job Types: Full-time, Permanent
  Pay: From €28,184.59 per year
  Work Location: Hybrid remote in Sandyford, Dublin, CO. Dublin
  Reference ID: QWW3953

• Provide expert-level application support to end-users, resolving issues and ensuring seamless operation of business-critical applications.
• Perform detailed analysis and troubleshooting of application issues, leveraging a deep understanding of SQL querying and database frameworks.
• Collaborate with development teams to identify and implement solutions to complex problems.
• Monitor and maintain the performance, security, and reliability of applications.
• Manage and prioritise multiple support tickets, ensuring timely resolution and excellent customer service.