Applications Engineer, Gorilla Glass

at  Corning

Date: Aug 8, 2024
Location: Corning, NY, US, 14831
Company: Corning
Requisition Number: 64390
Corning is vital to progress – in the industries we help shape and in the world we share.
We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts, works, learns, and lives.
Our sustained investment in research, development, and invention means we’re always ready to solve the toughest challenges alongside our customers.

Corning’s businesses are ever evolving to best serve our customers, industries, and consumers. Today, we accelerate and transform life sciences, mobile consumer electronics, optical communications, display, and automotive markets. We are changing the world with:

• Trusted products that accelerate drug discovery, development, and delivery to save lives
• Damage-resistant cover glass to enhance the devices that keep us connected
• Optical fiber, wireless technologies, and connectivity solutions to carry information and ideas at the speed of light
• Precision glass for advanced displays to deliver richer experiences
• Auto glass and ceramics to drive cleaner, safer, and smarter transportation

Purpose of Position:

This role will provide technical support of Corning Gorilla® Glass (GG) products for its customers:

• Assist account managers with technical aspects of customer relationships
• Provide the customer technical interface between GG and assigned customers
• Represent the customer perspective on GG internal projects

REQUIRED EDUCATION/EXPERIENCE:

• Bachelor’s degree in Engineering or Science.
• Advanced degree or 1-3 years of relevant experience in technical role. (preferred)
• Strong communication and presentation skills
• Strong critical thinking and problem solving skills
• Ability to work and built rapport with cross-functional teams
  Expected travel: Varies (20% typical), including international

DAY TO DAY RESPONSIBILITIES:

• Assist account managers with technical aspects of customer relationship:
• Write external product specifications for GG products.
• Gain specification agreement with customers buying GG products
• Organize internal response to product quality disagreements with customers and represent the outcome to the customer. Provide the customer technical interface between GG and assigned customers:
• Act as point of contact for customers’ technical information requests.
• Provide technical assistance to the customers’ manufacturing and sales operations.
• Prepare and maintain (and present as required internally and externally) technical and product related training presentations to assist customers.
• Identify new product and application opportunities for Corning products (GG or others) at customers or otherwise in the field and report them back internally for assessment and development. Represent the customer perspective on GG internal projects:
• Represent department and customers on internal projects
• Assume added leadership roles on internal projects as necessary
• Provide training as required (inside and outside the department) for assigned areas of technical specialty
• Correct internal resource participation to resolve customer complaints.

This role will provide technical support of Corning Gorilla® Glass (GG) products for its customers:

• Assist account managers with technical aspects of customer relationships
• Provide the customer technical interface between GG and assigned customers
• Represent the customer perspective on GG internal project