Applications Engineer - Medical Call Center

at  TeamHealth

TeamHealth is named among the Top 150 Places to Work in Healthcare by Becker’s Hospital Review. Newsweek Magazine recognizes TeamHealth ‘as one of the greatest workplaces for diversity, 2024’ and TeamHealth is also ranked as ‘The World’s Most Admired Companies’ by Fortune Magazine. TeamHealth, an established healthcare organization is physician-led and patient focused. We continue to grow across the U.S. from our Clinicians to Corporate Employees. Join us.

QUALIFICATIONS / EXPERIENCE:

• Bachelor’s (4-year) degree in a technical major, such as computer science or information systems. Will consider a combination of education and experience in place for a four-year degree
• A minimum of 5 years of experience supporting, troubleshooting, and maintaining IT applications, server maintenance
• Excellent problem-solving skills with the ability to troubleshoot technical problems and provide solutions
• Ability to work independently with minimal direction or supervision
• Demonstrated ability to communicate effectively (both oral and written)
• Excellent interpersonal skills with an orientation towards professionalism and customer service
• Possess a high aptitude for learning with the ability to quickly adapt to new technologies
• Experience in coordinating simultaneous assignments, following work priorities, meeting project deadlines, and coordinating personal work schedule
• Responsibilities require after-hours and weekend support
• Experience in healthcare industry a plus
• Experience with Microsoft Windows Server and Active Directory
• Experience with Microsoft remote desktop services (broker, terminal servers, etc.)
• Experience with Microsoft Windows desktop operating systems
• Experience with Genesis I3 phone system (or similar platform)
• Experience with IntefleCS system or similar nurse triage and documentation platform a plus
• Experience with XSLT a plus
• Experience with Connexica reporting system (or similar platform)
• Experience with Microsoft SQL
• Experience with PowerShell or similar command line scripting a plus
• Experience with AWS cloud services
• Experience with Spark instant messaging system or similar messaging cloud solution a plus
• Experience with Mirth Connect or similar HL7 interface engine a plus
• Experience with RightFax or similar faxing platform a plus
• Experience with Twilio or similar messaging/voice communication platform a plus
• Experience with Okta or similar authentication provider a plus
• Experience with basic or advanced networking a plus
• Experience with basic VPN and firewall configuration a plus
• Experience with SolarWinds Samanage or similar incident management platform a plus
• Experience with Microsoft Office applications
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  Job Snapshot

EXPERIENCE

Not Specified

• Provide customer support for IT applications. Respond to, troubleshoot, and resolve IT support requests in a timely manner
• Document and close support requests in IT service management system. Communicate with internal customers and external vendors to resolve IT issues
• Support a variety of applications and systems and have flexibility to take on a variety of support tasks
• Support, install, implement, and update IT applications. Coordinate with internal IT digital infrastructure team to support IT servers and equipment
• Understand and resolve performance issues as they relate to application services, web site services or pages, and underlying database queries
• Assist and coordinate with internal IT digital infrastructure teams (system administration, networking, DBA, desktop engineering, etc.) and work through a resolution when needed with associated IT team
• Identify and reduce technical issues in existing applications
• Respond to and resolve technical issues during business hours and in on-call after hours
• Strong desire to seek out opportunities to work with a variety of systems and applications
• Proactively get involved to solve technical problems
• Apply technology to solve business problems and improve user experience
• Perform special projects and other duties as assigned
• Assist in disaster recovery testing with documentation and coordination with internal IT digital infrastructure teams
• Help implement monitoring tools to alert on application services availability and application performance issues