Applications Scientist

at  Micromeritics

APPLICATIONS SCIENTIST UK

Freeman Technology, part of the Micromeritics Instrument Corporation, provides systems for the measurement of powder flow properties. With a strong process focus and significant commitment to R&D and applications development, the company provides comprehensive support alongside its range of products. Expert teams guide and support users in addressing specific powder challenges.

REQUIRED SKILLS

• Background in engineering, physical sciences or chemical engineering.
• Good engineering and technical understanding (product and application specific training will be provided).
• Excellent communication skills both in person and via telephone.
• Ability to convey complex technical information to a wide audience in a clear and logical manner, in both written and spoken formats.
• Good organizational skills.
• A strong team player who can also demonstrate the ability to work independently and be relied upon use their initiative when required.
• Prepared to travel internationally on an individual basis or as part of a team.
• Valid full driving license.

DESCRIPTION OF ROLE

Applications Scientists conduct demonstrations of the Company’s products and provide training and support to customers, sales staff, and other scientists who use our products. This position can bridge gaps between the Company and our customer needs through research publications, online seminars, and in-person demonstrations. Additionally, this position provides critical information for new product development and marketing. This will require a good understanding of FT methodologies and applications and the ability to interpret test data with respect to the issues arising in powder processing environments.
In addition to the above, responsibilities will include responding to prospects seeking information, supporting sales activities, and promoting Freeman Technology and its products. The role represents a fantastic opportunity to contribute to the growth of Freeman Technology as part of the wide Micromeritics group. The ideal candidate will be eager to contribute to the company’s development and demonstrate a high level of commitment.

FIELD RESPONSIBILITIES

• Installation and training following sale.
• Visiting customers to provide post installation training and/or to discuss process and data interpretation issues.
• Visiting worldwide distributors to provide training and support.
• Attending exhibitions and conferences primarily in Europe and occasionally worldwide.

SALES SUPPORT RESPONSIBILITIES

• Responding to enquiries from prospects requesting information, quotations and/or sample testing - using telephone, email, and online presentation software.
• Online Demonstration and Demonstration visits to prospects.
• Arranging and presenting seminars, both in-house and externally.

ADMINISTRATIVE RESPONSIBILITIES

• Using and maintaining company systems to manage and record activities.
• Managing all customer support activities and taking responsibility for addressing clients’ needs.
• Delegating activities to the relevant department when appropriate.
• Seeking expert opinion or involvement when necessary.
• Implementation and analysis of customer satisfaction surveys.