Applications Second Line Support Technician

at  Optima Health

Job Title: Applications Second Line Support Technician
Location: Homebased
Salary: up to £30,000 per annum + benefits
Contract Type: Permanent
Hours: Full time – Monday to Friday
Right to live and work in the UK is required for this role

ABOUT US

Optima Health are the UK market leader of Occupational Health and Wellbeing services. Our heritage can be traced back to 1947 where we were pioneers in the provision of Occupational Health and have led the way ever since, bringing new and innovative solutions to employers across the UK. We can offer unrivalled clinical expertise and industry leading tailored solutions to our clients. We work with over two thousand businesses, in various industries, and our aim is to improve the health and wellbeing of the UK workforce by supporting healthy high performance in our client organisations, helping them to achieve their full potential through their people.
Optima Health not only provide an excellent package, but we also offer a structured induction and training programme in your first few weeks. We offer tailored career development and opportunities for further training and qualifications, to support you in your career journey. We are committed to making this a really great place to work, so together, we live by our values; We are one team, we do the right thing, we are shaping tomorrow, and we are never too big to care.
Role Summary
The role of the Applications Second Line Support Technician will form an important part of the Information Systems team, helping to support the business as part of the Applications team service desk.
Reporting to the Applications Service Manager, the Applications Second Line Support Technician will be highly organised and demonstrate strong investigative skills to resolve issues quickly and effectively.

Being proficient in understanding and tools in Appian to:

• Investigate and resolve issues escalated to 2nd Line support.
• Devise and perform case level fix work to process model errors above the standard fixes.
• Determine root causes to issues and provide detailed Dev tickets to enable root cause fixes.

Being proficient in understanding of the business database and operation of SQL queries to be able to:

• Investigate and resolve issues escalated to 2nd Line support.
• Run updates to database fields and data correction to resolve issues.
• Perform basic DB maintenance tasks (adding indexes etc).

Being proficient in 3rd party connected systems (OKTA, Azure, AWS, Scheduling) to be able to:

• Investigate and resolve issues escalated to 2nd Line support.
• Determine root causes to issues and provide detailed Dev tickets to enable root cause fixes.
• Participating in project work requiring an attention to detail:
• Advising on change requirements.
• Performing ad hoc data cleanse and clean-up activities.
• Monitoring of systems and responding to alerts.
• Carrying out regular scheduled maintenance activities.
• Being a trusted member of the team with elevated access permissions.
• Assisting with first line support tickets and regular maintenance checks and tasks as required.

A full job description can be found at the bottom of this advert.