Applications Support Analyst

at  Capgemini

SOFT SKILLS:

Work Underpressure, Quality at work, Results Oriented.

What can YOU expect in a career with Capgemini?

• Working in a team environment, Consultants will focus on the analysis, design and development of technology-based solutions for Capgemini’s clients.
• You will work alongside technical, functional and industry specialists to assist with the development, implementation and integration of innovative system solutions including methods, techniques and tools.
• You will contribute to client satisfaction by providing timely and responsive value-added services and work products.
• Capgemini offers a competitive compensation and benefits package.
• Headquartered in Paris, France, Capgemini has a presence of more than 340 thousand professionals in Mexico distributed among 3 sites located in Mexico City, Monterrey and Aguascalientes. A deeply multicultural organization.
• Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore, its worldwide delivery model.

• Respond to ALM tickets on reported system bugs and enhancements.
• Remediate the application based on ticket analysis and improve the end-user experience.
• Define the technical solution and liaise with the Senior Technical lead /Architecture team to meet business requirements, as well as the project plan, a robust testing process, and schedule to deliver the solution.
• Troubleshoot and Manage integrations with other applications
• Monitor and Improve application performance and reduce time to market through automation, ensuring that end-users are being optimally serviced
• Create training documentation as needed for features developed to be shared with end-users
• Be responsible for the security of the application, including business continuity and disaster recovery plans.
• Manage and deliver the execution of application upgrades and Sustain applications.
• Maintain the systems’ technology stack.
• Operate within the Security operations standards and guidelines.
• Ensure that knowledge management and application documentation are updated systematically and periodically, including functional workflows and new enhancements.
• Participates in Daily meetings with technical teams, and business stakeholders