Applications Support Analyst

at  Techtronic Industries TTI

Techtronic Industries (TTI) is a global organisation, a world-class leader in quality consumer and professional products marketed to the home improvement and construction industries. The TTI brands like MILWAUKEE, RYOBI, AEG, VAX and many others are recognised worldwide for their deep heritage, superior quality, outstanding performance and compelling innovation.
Through an ongoing company-wide commitment to cordless technology, innovation and strong customer partnerships, TTI consistently delivers exciting new products that enhance customer satisfaction and productivity. We are committed to ensuring our people have a great experience at TTI, so in addition to an exciting and challenging role we also provide:
Lifestyle: Hybrid working model to support flexibility.
Personal Development: Access to LinkedIn Learning and professional development programs.
Health & Wellbeing: Paid Parental Leave and Employee Assistance Program.
Discounts & Perks: Generous discounts on company products, laptop provided, novated leasing options.
Social: Recognition programs and social events to celebrate our team’s achievements

ABOUT THE ROLE

TTI is currently seeking an Applications Support Analyst to join our team at our newly renovated offices in Notting Hill. This is a permanent full-time role offering a hybrid work model.
Working within the Enterprise Applications team, your key focus will be to support various applications such as Service Now, Appian and Esker delivering best practice system solutions that match TTI business requirements and values.

REPORTING DIRECTLY TO THE APPLICATIONS SUPPORT MANAGER, YOUR DAY-TO-DAY DUTIES WILL INCLUDE:

• Day to Day Support of various TTI applications such as Service Now, Appian, Esker
• Responsible for monitoring, prioritising and responding to open tickets submitted through an incident management system. Troubleshoot and escalate alerts that cannot be resolved to the appropriate section
• Prioritise and handle service requests and incidents
• Work closely with the business to derive business requirements and accurately articulate the requirements to enable internal and external parties to deliver the outcome.
• Be responsible for the business process design. Work with SMEs to clarify business requirements and processes.
• Assist/control system testing requirements during the implementation of system changes, support upgrades or other system changes
• Update any agreed changes in the Process Overview document
• Assist in the development of instructions and informational/training documentation at a level appropriate for the intended audience.
• Provide Training to relevant Business Stakeholders