Applications Support Officer

at  Altrad Gitxaala Joint Venture

THE OPPORTUNITY

Altrad is currently in search of an Applications Support Officer to become a vital part of our team at a prominent Construction Project situated in Kitimat, BC. This role entails a 14:7 roster (or 20:8 roster – depending on the point of hire), working 10 hours per day. Flights and accommodation will be provided for non-local candidates on a Full-Time/Fixed-Term Contract basis. The Applications Support Officer will be responsible for providing high-quality technical support for our applications, ensuring smooth operation, and assisting users with troubleshooting and resolving issues.

JOB REQUIREMENTS AND QUALIFICATIONS

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field. Equivalent work experience may be considered.
• Experience: Minimum of 3 years of experience in application support or a related role. Experience with Azure AppServices, ServiceBus, SQL, Storage is a plus.
• Technical Skills: Strong troubleshooting and problem-solving skills. Proficiency in SQL, .NET / MVC Framework, scripting languages C# & Javascript, React/SOAP and familiarity with operating systems (Windows, Linux). Knowledge of monitoring tools and ticketing systems.
• Communication Skills: Excellent verbal and written communication skills. Ability to explain technical concepts to non-technical users in a clear and concise manner.
• Customer Focus: Strong customer service orientation with a passion for helping users and resolving their issues.
• Analytical Skills: Ability to analyze complex problems and identify root causes. Detail-oriented with a focus on delivering high-quality solutions.
• Team Player: Ability to work effectively both independently and as part of a team. Collaborative mindset and willingness to share knowledge and learn from others.
• Adaptability: Ability to adapt to changing priorities and handle multiple tasks simultaneously in a fast-paced environment.

PREFERRED QUALIFICATIONS

• Working knowledge of Business Process Mapping technologies and integration orchestration methodologies.
• Working knowledge of Microsoft’s Azure development stack (Azure AppServices, ServiceBus, SQL, Storage) alongside working knowledge of Microsoft ASP.Net Core and Entity Framework.
• Working knowledge of REST API (using, testing, creating).
• Working knowledge of Power Platform (PowerApps, Flow, Power Bi, and related technologies, including Azure).
• Working knowledge of data modelling and SQL Server technology stack.

ABOUT US

Altrad is a world leader in the provision of industrial services, generating high-added value solutions principally for the Oil & Gas, Energy, Power Generation, Process, Environment and Construction sectors.
We are part of the Altrad Group with almost 52,000 people distributed throughout more than 50 countries worldwide, with 120 subsidiaries operating in Europe, North & South America, Canada, the Middle East, Africa and Asia Pacific.
The Group is also a recognised leader in the manufacturing of equipment dedicated to the Construction and Building market. Altrad’s multidisciplinary services range from engineering and technical services to maintenance, access solutions and specialised services for industry leaders.

• Technical Support: Provide day-to-day support to users by addressing application issues, investigating problems, and finding resolutions. Respond promptly to support requests via various channels such as email, phone, and ticketing systems.
• Incident Management: Manage and document incidents, ensuring all issues are recorded, tracked, and resolved within defined SLAs. Communicate effectively with users about the status and progress of their issues.
• Problem Resolution: Analyze and troubleshoot application problems, collaborating with development teams to identify and implement fixes. Perform root cause analysis to prevent recurrence of issues.
• Application Monitoring: Monitor application performance and availability, using monitoring tools to detect and address potential problems before they impact users. Ensure system uptime and performance meet or exceed service level agreements.
• User Training: Assist in creating and updating user documentation, FAQs, and training materials. Provide training and guidance to users on application features and best practices.
• Continuous Improvement: Contribute to the improvement of support processes, tools, and methodologies. Propose and implement enhancements to improve the efficiency and effectiveness of application support.
• Collaboration: Work closely with development, QA, and other IT teams to ensure seamless deployment of new features and updates. Participate in cross-functional team projects and initiatives.
• On-call Support: Participate in an on-call rotation to provide after-hours support as needed.