Applications Support Specialist (Remote)

at  Verifino GmbH Co KG

UNLOCK YOUR ALTUS EXPERIENCE!

If you’re looking to advance your career in data analytics, expertise, and technology for the rapidly growing global CRE market, there’s no better place than Altus Group. At Altus, our work is purposeful. Every day, our employees drive impact, innovate, and shape the global commercial real estate (CRE) and PropTech industry.
Our people-centric culture empowers you to deliver in a high trust, high performance culture, surrounded by an inclusive team that’s collaborating to modernize our industry. We invest in our people with training and growth opportunities designed to propel you further in your career while providing a flexible and progressive workplace that reflects our values and teams.
Experience with Property management software systems required. Proficient in RealPage applications and/or Entrata preferred. This role will support our clients in multiple time zones during their normal business hours, including Pacific and Mountain time.

JOB SUMMARY:

Altus Group fosters a diverse, positive, and upbeat culture. As the Applications Support Specialist, you will be part of a close-knit team and be able to work remotely or at any of our office locations if you prefer to separate work from home. You will learn and work under the guidance of supportive management. As we grow, so does the need for qualified team players. As such there are significant opportunities for continued education and professional advancements.
We are looking for an enthusiastic individual who will be personable, efficient and a team player. Strong administrative skills are essential! Daily duties will include organizing ticket flow, updating clients, completing support tickets and data conversions. The prospective candidate will be organized and possess the ability to communicate with clients via e-mail, telephone, and through the ticketing system.

KEY QUALIFICATIONS:

• Above average proficiency in a Real Estate Platform (Multifamily, Commercial, Senior housing, and Affordable experience all considered)
• Previous technical/software support experience
• Ability to switch tasks quickly and work with multiple clients and changing deadlines
• Proficiency in Microsoft Office Suite and the ability to learn new software applications quickly
• Ability to manage multiple tasks with exceptional attention to detail
• Ability to be a self-starter and be comfortable with remote work
• At least 2 years of property management systems experience required (Yardi, Entrata or RealPage experience preferred)

• Reviewing, troubleshooting, and supporting end users and admin support via ticketing system
• System reviews and best practice advice may be requested
• Client requested data conversions
• Maintain client service level agreements
• Review and maintain client’s portfolio in their system of record
• Implementing best practice ideas in client systems
• Reporting ticket counts and repeat issues with clients
• Create and deliver customized training materials and documentation
• Liaison for both internal and external customers
• Support Senior Consultants on projects as needed