Appointment Centre Clerk

at  Calderdale and Huddersfield NHS Foundation Trust

Handling and receiving phone calls from patients and being able to assist them with a variety of enquiries including booking, rescheduling and cancelling appointments.. Booking, cancelling and rescheduling appointments at the request of clinicians and services as well as being able to utilise relevant computer systems in order to ensure that patients are booked in priority order. To answer all calls and queries in a courteous and timely manner within a busy office environment. To be aware of outpatient waiting times for all services to ensure that appointments are rearranged to appropriate timescales to meet the 18-week referral to treatment pathways.
Dealing with telephone, written, verbal and electronic enquires from external and internal sources. To proactively ensure that all information held on electronic systems is correct and up to date. Responsible for booking transport for patients when necessary and notifying the transport department of any cancellations or changes when required. To ensure that communication links are maintained with internal staff, GPs, Patients and other organisations to ensure swift resolution of any potential appointment/clinic issues.
To transcribe data from multiple sources into the electronic patient record accurately. To manage and direct outpatient referrals via e-Referral, and to manage the work lists produced on the various systems mentioned relating to CHFT and action accordingly. To be responsible for contacting patients by telephone to remind them of pending appointments, changes and cancellations where possible re-negotiating appointments resulting from a hospital/patient-initiated cancellations. Carry out general office admin duties such as scanning, photocopying and handling post.
To always maintain confidentiality. Ensuring all work areas and surfaces are kept clean following trust Covid guidelines This job description is intended as an outline of the duties of the post; it is not exhaustive, and it is subject to change. Full training will be given on all systems and tasks

Please refer the Job description for details