Appointment Coordinator

at  Audi Downtown Vancouver

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Audi Downtown Vancouver is currently looking to fill the position of an Appointment Coordinator.

Essential Duties:

• Field phone calls for customers making appointments.
• Enter appointments into system, check for open recalls, campaigns and history of vehicles then add to appointment.
• Enter appointment into XTIME prior to vehicle arriving at the dealership.
• Check Special Order Parts list and call customers to make appointments.
• Call all no-show customers and reschedule appointments.
• Forward repair orders for proper dispatch to shop.
• Take care of the Service Loaner Fleet, ensure vehicles are clean and gassed before going out to customers and make sure they get inspected and signed off on before they go out and, on their return, ensure daily service loaner log form is completed.
• Call customers from special OP code lists.
• Supervise R plates.
• Call customers from open recall/campaign lists.
• Greet customers when Service Advisors are busy.
• Fill in for Service Advisors when they are absent.
• Other duties as assigned by management.

• Field phone calls for customers making appointments.
• Enter appointments into system, check for open recalls, campaigns and history of vehicles then add to appointment.
• Enter appointment into XTIME prior to vehicle arriving at the dealership.
• Check Special Order Parts list and call customers to make appointments.
• Call all no-show customers and reschedule appointments.
• Forward repair orders for proper dispatch to shop.
• Take care of the Service Loaner Fleet, ensure vehicles are clean and gassed before going out to customers and make sure they get inspected and signed off on before they go out and, on their return, ensure daily service loaner log form is completed.
• Call customers from special OP code lists.
• Supervise R plates.
• Call customers from open recall/campaign lists.
• Greet customers when Service Advisors are busy.
• Fill in for Service Advisors when they are absent.
• Other duties as assigned by management