Appointment Coordinator /Call Handler

at  Moorfields Eye Hospital NHS Foundation Trust

The post holder will be a member of the trusts Booking & Contact Centre team reporting to the Contact Centre Manager. You will be required to work closely with: Consultant surgeons and their teams Lead nurses Administrators Medical secretaries Assistant General Manager for Booking and Access Other operational management colleagues To manage the first appointment bookings for designated services, providing a professional, comprehensive and efficient service to the Trusts outpatient clinics based at City Road and its associated satellite units. To manage all GP referrals through the e-Referral System. To promote a positive image of the Trusts outpatient services through the provision of excellent customer service to patients, relatives/carers and external stakeholders, demonstrating a commitment to putting patient care first.
To ensure high standards of data entry and quality are achieved and sustained across all services, in both paper and electronic record-keeping.To ensure adherence to the Trusts Access Policy at all times. To work as part of a large administrative team and provide cross- cover as and when required

Please refer the Job description for details