Appointment Coordinator

at  North Carolina State University

MINIMUM EXPERIENCE/EDUCATION

High School Diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.

OTHER REQUIRED QUALIFICATIONS

• Strong communication skills including the ability to communicate with a diverse population of students, staff, faculty, and others.
• Knowledge and experience with Electronic Medical Record systems (EMR) and Practice Management Systems.
• Knowledge of medical terminology.
• Strong ability to be flexible, multitask, and prioritize.
• Good problem solving skills including the ability to apply judgment for problem resolutions based on delegated authority from manager and/or according to established procedures and guidelines.

PREFERRED QUALIFICATIONS

• Preferred experience in medical office, student health office ambulatory care or physical therapy department.
• Professional experience in a college/university setting.
• Experience with insurance and billing.

ESSENTIAL JOB DUTIES

The Campus Health Administrative Support Associate is assigned to perform administrative functions primarily for the Physical Therapy Department.

Duties include but are not limited to:

• Process and schedule patients in a prompt, professional manner to phone and in person requests for appointments
• Maximize appointment availability through use of effective scheduling methods
• Manage the physical therapist/provider schedules and coordinate the volunteer work program.
• Maintain needed supplies,
• Provide solutions by being knowledgeable to resolve referral and insurance issues
• Assist the physical therapists with transitions between patients
• Adhere to safety health laws and regulations
• Participate in emergency preparedness drills

OTHER RESPONSIBILITIES

• Assists at primary care, gynecology services and centennial reception as needed.
• Fields telephone calls, conduct chart/ health form searches, assist with appointment preparation, Scanning, filing, release of information and all other medical record related duties.
• Assist with special projects as needed.
  Qualifications