Appointment Specialist - British Columbia

at  hearinglifeCanada

ABOUT HEARING LIFE

HearingLife Canada, and National Affiliated Partners, is the largest provider of hearing healthcare service in Canada. Working in unison with the National Campaign for Better Hearing’s awareness campaign (campaignforbetterhearing.org), our core philosophy is to provide life-changing hearing care while increasing awareness of the effects of hearing loss and the benefits of hearing devices. Across Canada, HearingLife consists of over 300 hearing healthcare clinics and nearly 900 dedicated professionals proudly united behind one simple vision, “To help more people hear better.”

• Conduct outbound calls to potential clients to schedule hearing test appointments.
• Using telephone pathway and call scripts to book hearing tests.
• Maintain accurate records of client interactions and appointments in the CRM system.
• Achieve monthly Key Performance Indicators (KPIs) and actively collaborate with the Team Lead to meet and exceed performance goals.
• Work both onsite and remotely as required.
• Acquire and maintain basic knowledge of hearing aids, company policies, offerings, and promotions.
• Provide excellent customer service and address any inquiries or concerns from clients