Appointments Administrator

at  Spire Healthcare

APPOINTMENTS ADMINISTRATOR | PART TIME 18 HOURS | METHLEY PARK | COMPETITIVE SALARY AND GREAT BENEFITS

Spire Methley Park is looking to recruit a Appointment Administrator to work in there busy admin department

JOB PURPOSE

To ensure the provision and maintenance of an efficient patient administration service within the hospital. To provide information to patients, consultants and other relevant departments in a timely and courteous manner. (Administrators to work in: Outpatient Bookings)

DUTIES AND RESPONSIBILITIES:

• Provide and maintain an efficient bookings system for all outpatients using a computerised system (SAP)
• Manage the telephone lines in an effective manner
• Provide and maintain an efficient diary for all outpatient clinics including both consultant and nurse led clinics (clinic blocks and building of clinics)
• Manage and process patient referral letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate
• Process patient appointment letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate
• Respond to enquiries from patients, members of the public and consultants in a timely, courteous and efficient manner either by face to face meetings, telephone or letter. Ensure an accurate record of the communication is held
• Ensure that the COBPS (consultant online booking and payment service) and insurer direct booking portals are both maintained
• Maintain departmental electronic and manual filing systems accurately
• Liaise closely with patients, consultants and clinical teams in relation to any special requirements or individual requests
• Develop and maintain an up-to-date and accurate knowledge of Spire and other insurers’ products, policies and initiatives
• Liaise with pre-authorisation team or medical insurer to ensure funding is agreed prior to patient appointment date
• Practice and maintain a high standard of confidentiality at all times and exercise absolute discretion in the use of all patient/consultant/staff information
• Provide and receive patient information, ensuring that all patient information is provided, received and recorded in accordance with the Data Protection Act, GDPR guidelines and Spire policies
• Undertake any training or development as required to acquire skills and knowledge to undertake role competently
• To assist with the day to day running of the Administration Office
• Carry out any other duty that reasonably falls within the general nature and level of responsibility of the post