Appointments Coordinator

at  Queen Victoria Hospital NHS Foundation Trust

The role will range from handling GP and patient queries for clinics, navigating e-Referral Service and Dental e-Referral Service, making appointments using the various trust systems, answering telephone calls from patients or GPs wishing to make or change appointments or making general enquiries. Working as part of a team, including clinical staff, the post holder is expected to deliver a responsible and high quality appointment booking service to patients and other service users.An up-to date working knowledge of clinics will be needed to enable the post holder to make, amend and cancel appointments and handle queries from internal and external sources, as this is a multi-skilled and multi-functioned role. The main duties will be answering telephone calls from patients or carers wishing to make or change appointments or making general enquiries, as well as dealing with email requests

Please refer the Job description for details