Appointments Officer - Validation

at  Cwm Taf Morgannwg University Health Board

These posts offer an opportunity to individuals to work within an administrative environment within the Keeping in touch team/Medical Records Department at Prince Charles Hospital. The post will involve providing support and signposting for patients across CTM. The successful candidates will be communicating with patients over the telephone. Knowledge of the Welsh PAS system, RTT rules are essential. On the job training will be undertaken and the successful candidate must be numerate, literate and able to work under pressure.
The hours of this post are as follows -
Post one (37.5 hours)
Monday - Friday - 09:00 -17:00 over 5 days
Post two (18.75 hours)
09:00 - 15:00 over 3 days (flexibility required with the days)
The successful candidate will be joining a newly established Keeping in touch team
Signposting patients to relevant services
Communicating with patients over the telephone.
The successful candidate must have excellent keyboard skills.
The successful candidate must have a flexible approach to work as providing support at any other hospital within the Health Board may be required.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
This post is fixed term for 31st March 2026 due to - meet the needs of the service
Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.

WE LIVE BY OUR CORE VALUES:

We listen, learn and improve
We treat everyone with respect
We all work together as one team
We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Tra

Please refer the Job description for details