Apprentice Aftersales Advisor

at  Arnold Clark

We’re recruiting for customer focused individuals to join our fantastic aftersales department as an Apprentice Aftersales Customer Advisor.
As an apprentice, you will work towards a Digital Application Support SCQF Level 6 qualification all whilst gaining invaluable hands on experience, enhancing our customers journey.

ESSENTIAL SKILLS

• You must have gained National 4 or above in Maths, English and one other subject (or accredited equivalent)
• Good levels of literacy and numeracy
• Strong communication skills
• An interest in developing your digital knowledge and skills
• A passion for great customer service
• Willingness to learn and listen to instructions
• Ability to build good relationships with your team and other departments
• Ability to ask questions and learn quickly on the job
• Willing to use your own initiative
  In return, you’ll receive extensive training and a qualification which will help you to build a rewarding career. You’ll also receive one of the best employee benefits packages in the industry including great staff retail discounts, opportunities to review your wage three times per year, help to achieve your driving license and preferential rates on new and used cars.

• Reviewing and forward planning workloads and checking for accurate and detailed information.
• Liaising with the workshop to ensure they have their required parts.
• Receipting, issuing, and controlling stock.
• Taking care of customers that are bringing in their vehicles for service/repair.
• Identifying parts required and sourcing parts using parts catalogues and internal systems.
• Communicating with customers on the progress of their vehicle.
• Advising of any faults or repairs required and providing clear and accurate solutions.
• Preparing customer reports and invoices.
• This role would be suited to someone who is a good communicator, well organised, self-motivated and keen to deliver a good experience for our customers.