Apprentice Aftersales Advisor

at  Inchcape

QUALIFICATIONS RECEIVED

On successful completion of this 16 months programme you will receive the following:
Level 2 Customer Service Practitioner Standard
BMW specific certifications

HELPFUL SKILLS AND QUALIFICATIONS

Don’t worry about ticking off every single skill here if you care about delivering great experiences as much as we do, we want to hear from you.

• Punctual and being great at timekeeping
• Ability to work well under pressure
• Great team player and communication skills
• Drive to exceed targets
• GCSE (or equivalent) in Math’s, English and Science

The Aftersales department is a key area of our business which is vital to our success. As one of our Aftersales Advisor apprentices, you would play a key role in maximising our customers experience which in turn, will encourage their continued loyalty.
This is a varied role where you will work with all departments, bringing a friendly and energetic approach to your daily work.

Every day is different within our Afteresales Department, so you will have a varied role. Some of the day-to-day duties include:

• Customer service: Arranging bookings and appointments, interacting with customers face-to-face and on the phone. You will need to positively engage our customers during the time their vehicle is with us.
• Administration: Completing relevant paperwork for customer service and centre records. You’ll also need to prepare invoices and process warranty claims – don’t worry, we’ll train you on all of these!
• Working in a team: Working with all relevant departments including workshop and management to deliver an amazing customer experience
• Upselling: Promoting the sale of accessories and service plans – again, we’ll teach you how to do this.
• Giving advice to customers who are having problems with their vehicles
• Taking sales orders from customers both face-to-face and over the phone
• Controlling the stock for vehicle parts and accessories
• Maintaining an ordered stock room
• Raising invoices for all the parts that have been sold
• Working with our internal teams to ensure the right stock is available at the right time

We can teach you all of the points above, but ultimately, we’re looking for an enthusiastic, hardworking individual to join our team and embark on an exciting career. You’ll have excellent earning and progression opportunities available to you upon completing your apprenticeship – a fully qualified service advisor!