Apprentice Aftersales Advisor - Stoke (Suzuki)

at  Stoneacre

Stoneacre Motor Group are offering an exciting and unique opportunity for apprentices to start their career within a phenomenally successful and ever-growing company.
This excellent opportunity has arisen for the right candidate to undertake an apprenticeship with Stoneacre Motor Group, to become a fully trained Aftersales Advisor.
Stoneacre is a unique automotive company having its own regulated Ofsted training Academy. Your apprenticeship will include excellent and extensive on and off the job training at our state-of-the-art training school where you will have a dedicated mentor and tutor to support you throughout your apprenticeship.

DESIRED SKILLS AND PERSONAL QUALITIES

• Communication skills.
• IT skills.
• Attention to detail.
• Organisational skills.
• Customer care skills.
• Problem solving skills.
• Administrative skills.
• Team working.
• Initiative.
• Non judgemental.
• Patience.

PERSONAL QUALITIES

We are looking for individuals who are willing to develop their personal skills in an automotive environment. You should demonstrate a thirst for knowledge, reliability, integrity, and dedication to the role. This is an important role in an accident repair centre, which requires theory knowledge and practical ability to complete.

QUALIFICATIONS

• GCSE Maths and English or equivalent.
• Computer literate, especially Microsoft Office / Excel.
• Will be enrolled on a Level 2 Customer Service Standard – Duration of apprenticeship 12 months

JOB PURPOSE

To observe and gain knowledge and skills of how to identify customer’s needs.
To assist in capturing information relating to the repairs, routine maintenance, and diagnostic work on vehicles as per written instructions or as directed by the customer.
To attend all relevant training and academy courses as required.

KEY RESPONSIBILITIES

• Advise customers about necessary Service / Parts for routine maintenance / repairs.
• Answer telephone queries and respond to customers’ needs.
• Collect data from customers to facilitate and qualify the customer service or repair requirements.
• Prepare repair order documents including pricing up parts required.
• Deal with queries and complaints in a professional manner.
• Demonstrate consistent good customer service.
• Explain the work performed / parts requirements and the charges to the customer.
• Adopt flexibility to meet the needs and demands of the business.
• Maintain a safe working environment.