Apprentice Customer Service Practitioner CAS/Breast Services

at  Nottingham University Hospitals NHS Trust

This is a wonderful opportunity to gain a wide range of experience within the NHS.
Breast Services are recruiting an Apprentice Customer Service Practitioner CAS/Breast Services to work within the Breast Secretariat team . The post will be across the City Hospital Campus and occasionally at the pain clinic held in Boots in the Victoria Centre Nottingham.
The role will encompass a wide range of tasks and variety, giving the post holder the opportunity to develop and learn new skills, whilst providing a valuable service to our patients.
In addition to the brief list above you must familiarise yourself with the full job description and person specification attached to this advert prior to applying.
To arrange an informal visit please liaise with Charlotte Anderson, Deputy Service Manager for the Breast Institute.
To support the outpatient team and provide administration cover across the Secretariat team for Breast Services.
Maintain accuracy of patient information.
Liaise with the MDT in preparation for MDT’s.
Deal appropriately with enquiries, by telephone and in person, from staff and the general public, seeking advice or referring elsewhere if necessary.
Photocopying/scanning as required.
Distributing and opening in-coming mail timely and dealing with appropriately.
Once trained to be able to competently use Careflow and other information technology systems and participate in training programmes to develop and update personal skills to meet the needs of the department.
Booking and outcoming of appointments as and when required.
To work closely with Clinic Administrator/Unit Administrator to ensure that patient experience is the best it can be.
With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Please refer to the job description and person specification attached to the advert for the full details.
Please ensure you have demonstrated the necessary essential and desirable skills in your application form

Please refer the Job description for details