Apprentice Customer Service Technician

at  Vistry Group PLC

Coleshill B46, England, United Kingdom -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate30 Nov, 2024Not Specified05 Sep, 2024N/AGood communication skillsNoNo
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Description:

FINALLY, LET’S TELL YOU A BIT MORE ABOUT US…

We’re Vistry Group, the UK’s leading provider of affordable mixed-tenure homes. Our core values of integrity, caring, and quality shape all we do; our partnership-led approach helps us build sustainable communities where they’re needed most.
You’re probably familiar with our unmatched portfolio of brands: Linden Homes, Bovis Homes, and Countryside Homes. We also have Vistry Works, our timber frame manufacturing operation, and Vistry Services, our support functions. Together, we build more than homes, so there’s nowhere better to build your career. We’re proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. Join us in making Vistry.

LI-KM

Responsibilities:

  • To carry out remedial works as deployed by the customer’s service team in occupied and unoccupied properties – complete repairs on time/first visit
  • To complete works to a high standard of quality in line with NHBC/LABC/Premier Consistent Approach to Finishes
  • To review defects lists and procure any materials required prior to customer appointments
  • To complete stock unit inspections on dead sites in order to get these units up to the right standard for walk-through
  • To meet customers and inspect reported defects, compile reports with photographs and pass back to the customer service team so remedial work can be coordinated with sub-contractors
  • Attend NHBC Resolutions and meet with customer to discuss reports with photographs and pass back to the Customer Service Team so remedial work can be coordinated
  • Maintain accurate records on the Defects Management System
  • To organise and prioritise workload
  • Will be completing Apprenticeship Property Maintenance Operative Apprenticeship Level 2


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Outsourcing/Offshoring

Sales / BD

Customer Service

Graduate

Proficient

1

Coleshill B46, United Kingdom