Apprentice Ophthalmology Clerical Support

at  Stockport NHS Foundation Trust

The role will provide opportunities to gain practical experience and skills whilst working as a member of a team and achieving nationally recognised qualifications as part of the Apprenticeship framework in Business Administration level 3. The apprenticeship Scheme is run in conjunction with a training provider to ensure that you are supported through a high quality training programme for a 15 month placement.
We have an exciting opportunity for an Apprentice Directorate Admin Support to undertake a Business Administration Level 3 apprenticeship. The Apprentice Directorate Admin Support is a developmental role and will assist the Directorate Managers for the Ophthalmology directorate by providing comprehensive and efficient administrative support within agreed timescales. The post holder will be accountable for day-to-day admin duties and will be required to cover a number of different roles, to ensure we meet the Trust targets whilst studying for a relevant qualification.
Applications are invited from individuals who are motivated and committed with a willingness to learn and develop an understanding of administration in a busy NHS environment. We are looking for an enthusiastic and conscientious individual with strong interpersonal and communication skills who can work to deadlines and be able to work on their own initiative. The candidate will have an enquiring mind, excellent attention to detail and be flexible with their approach to problem solving.
To assist with administrative duties to support the Medicine Directorate groups.
To assist with the day-to day managing and bookings of the ECG diagnostic waiting lists along with reception and telephone duties.
Use initiative in reviewing emails and incoming mail and act where appropriate. Identify where actions need to be prioritised by the requesting Consultants, Physiologists and Division Managers.
Complete a variety of administration duties i.e., photocopying, shredding, laminating, and managing various mailboxes.
Support clinical and administrative staff re: recording of accurate RTT data on Patient Centre /PAS.
Answering the telephone – internal/external, taking messages and action where appropriate.
Retrieve and safely secure patient’s records for investigation and reviews.
Maintenance and inputting patient data onto electronic databases – Prism & PAS
To support audit functions and data collection.
To undertake any other duties which are deemed appropriate to the grade when requested by manager.
Handle confidential and sensitive information appropriately (support will be provided as necessary) and liaise with the relevant member of staff that it may need cascading to as a matter of urgency.
To access a number of NHS databases / IT systems to secure accurate information regarding the patients for accurate dissemination.
Prioritising a busy workload.
Complete the Business Administration Level 3 Apprenticeship Standard in agreed timescales.
We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.
If you require support with your application please contact a member of the recruitment team, who can discuss alternative application methods.
We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.

Please refer the Job description for details