Apprentice Reception Administrator

at  York Street Medical Practice

YORK STREET MEDICAL PRACTICE

York Street Medical Practice is a vibrant Cambridge city centre GP Surgery caring for 11,000 patients. We strive to be a learning organisation, promote a good work life balance and have a lovely working environment. We are looking for a friendly and reliable individual to join our multi-skilled administration team

JOB SUMMARY

Your main duties will include but are not limited to:

• Receive and make telephone calls
• Attend to patients at the front desk
• Assist with queries from patients and other medical professionals
• Using a computer clinical system to process prescriptions, registrations, booking and amending appointments and other administrative tasks.
• Opportunity to progress learning on more specialised areas such as e referrals, summarising, medical reports, childhood immunisations and cervical screening administration

PURPOSE:

To provide reception and administrative support for the Practice to assist the Doctor and Nurse Teams care for our patients. Facilitate non clinical services for our patients.

JOB RESPONSIBILITIES

• Dealing with patients, visitors and other health professionals either in person or on the telephone.
• Assisting patients with enquires regarding results of tests, prescriptions and appointment bookings.
• Scanning and processing documents into patients records
• Issuing repeat prescriptions and dealing with enquiries relating to prescriptions
• Entering new patient registrations and updating patient information onto the clinical system
• Processing patients’ records when they register and leave the Practice.
• Processing of internal messages and tasks.
• Processing referrals, smear invites and summarising patient’s records.
• Work closely with the GPs, Practice Management and other members of the Practice Team to contribute to planning, developing and implementing changes within the practice.
• Administrative tasks as appropriate and directed by the Senior Patient Care Co-ordinator or Assistant Practice Manager.
• Maintaining patient confidentiality at all times.

Your main duties will include but are not limited to:

• Receive and make telephone calls
• Attend to patients at the front desk
• Assist with queries from patients and other medical professionals
• Using a computer clinical system to process prescriptions, registrations, booking and amending appointments and other administrative tasks.
• Opportunity to progress learning on more specialised areas such as e referrals, summarising, medical reports, childhood immunisations and cervical screening administratio