Apprentice - Service Designer

at  National Highways

ABOUT US

Our strategic road network is vital to connecting the country, carrying a third of all traffic and two-thirds of freight. Every single day, National Highways get millions of people to where they need to be as efficiently and safely as possible along more than 4,500 miles of motorways and major A roads. We bring people together, keep businesses moving and help communities to stay connected.
We’re constantly innovating to stay ahead of the curve in building and operating our roads, investing in both the right projects and the brightest talent to help shape our future. And that’s where you come in!

Guided and mentored by experienced specialists, you’ll learn:

• The fundamentals of design thinking that balance user, business and technology needs
• How to create design deliverables such as user journeys, service blueprints, wireframes, prototypes and design guidelines
• How we communicate and engage with our service users throughout the service design process to design solutions that meet their need

As well as gaining valuable experience on the job, we’ll support you with a dedicated work-based learning programme where you’ll be able to:

• Stay up to date with industry trends and emerging design tools and techniques
• Take part in mentoring and coaching, learning from experienced service designers
• Complete a professional apprenticeship in Service Desig

Working in our Digital Services Design Services Group, you’ll be supporting a range of exciting human-centred design projects, from initial research to final delivery.

Guided and mentored by experienced specialists, you’ll learn:

• The fundamentals of design thinking that balance user, business and technology needs
• How to create design deliverables such as user journeys, service blueprints, wireframes, prototypes and design guidelines
• How we communicate and engage with our service users throughout the service design process to design solutions that meet their needs

As well as gaining valuable experience on the job, we’ll support you with a dedicated work-based learning programme where you’ll be able to:

• Stay up to date with industry trends and emerging design tools and techniques
• Take part in mentoring and coaching, learning from experienced service designers
• Complete a professional apprenticeship in Service Design